403 Forbidden on Upload
This error means your account does not have upload permission.
- Cause: Your creator account has not been verified, or your verification has expired.
- Fix: Go to Studio → Verification and check your verification status. Submit or resubmit if needed.
- If your status shows Approved but you still get 403, try logging out and back in to refresh your session token.
Upload Stalled / Frozen Progress
SxyHub uses the TUS resumable upload protocol, meaning uploads can survive connection drops.
- If the progress bar freezes, do not close the tab — wait 30 seconds for an automatic retry.
- If it remains frozen, refresh the page. The upload will automatically resume from where it left off.
- Ensure your internet connection is stable. Avoid uploading over mobile hotspots for large files.
- Disable any VPN or proxy during upload — they can break TUS chunked transfers.
- Try a different browser (Chrome or Firefox recommended).
Processing Failed Error
If a video reaches 100% upload but shows "Processing Failed" in Studio:
- Re-export your video from your editing software using these safe settings:
- Format: MP4
- Video codec: H.264 (AVC)
- Audio codec: AAC
- Bit rate: 8–20 Mbps for 1080p
- Avoid exotic codecs like HEVC (H.265) or AV1 — these may fail processing.
- Ensure the file is not corrupted: try playing it in VLC before uploading.
- Delete the failed upload in Studio and re-upload the re-exported file.
File Not Supported
If you see "File type not supported":
- Convert to MP4 (H.264) using free tools:
- HandBrake (desktop, all platforms)
- FFmpeg (command-line):
ffmpeg -i input.mov -vcodec h264 -acodec aac output.mp4 - Online converter: CloudConvert
Mobile Upload Issues
- iOS (Safari): Ensure iOS 16+ for full File API support. Long-press the video in Photos and tap Share → Save to Files first.
- Android (Chrome): Grant Chrome storage permission in device Settings → Apps → Chrome → Permissions.
- Large files on mobile: Files above 1 GB may fail on mobile due to OS memory limits. Use desktop for large uploads.
Still Failing?
If you've tried all steps above and uploads are still failing, please contact SxyHub Creators with:
- Your username
- File format, size, and codec
- The exact error message
- Browser and operating system